Your Privacy Choices

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

Nuvela Store Policies

Thank you for shopping with Nuvela. Transparency and trust are important to us. This policy explains your rights as a customer and our responsibilities as a store. By placing an order on our website, you agree to the terms outlined below.

Shipping & Delivery Policy

  • Orders usually arrive within 10–30 business days, depending on your country and location
  • Some destinations may take longer than 30 business days due to customs or international regulations
  • All delivery times are estimates and not guaranteed
  • Tracking information is provided when available
  • We ship internationally
  • We continuously work to improve delivery times and appreciate your patience

Returns & Right of Withdrawal

  • Returns are accepted within 14 days from the date of delivery
  • You must contact us within 14 days of receiving your order
  • A clear reason for the return must be provided
  • Items must be unused, unworn, and in original condition and packaging
  • Returns that do not meet these conditions may not be accepted

Return Shipping Costs

  • Customers are responsible for all return shipping costs
  • Original shipping costs are non-refundable unless required by law
  • We recommend using tracked shipping
  • Nuvela is not responsible for returns lost in transit
  • This applies to both EU and non-EU customers

Refunds

  • Refunds are issued only after the returned item is received and inspected
  • Approved refunds are sent to the original payment method
  • Processing times depend on your payment provider

Non-Refundable Items

  • Items that have been used, worn, or damaged by the customer
  • Items returned without original packaging
  • Items returned after the 14-day return window
  • Personalized or custom-made products
  • This does not apply if the item arrives damaged or defective

Damaged or Defective Items

  • If your item arrives damaged or defective, contact us as soon as possible
  • Photos or videos must be provided as proof
  • You are entitled to a full refund or replacement if confirmed
  • Return shipping costs will be covered or reimbursed where required
  • We aim to resolve issues quickly and fairly

Order Cancellation

  • Orders can be canceled before shipment
  • If already shipped, cancellation may not be possible
  • You can still return the item after delivery under our return policy

Lost, Stolen, or Delayed Packages

  • Responsibility transfers to the customer once marked as delivered
  • We are not responsible for lost or stolen packages after delivery
  • We will help you contact the carrier if needed
  • We may offer a discount on future purchases as goodwill
  • Delayed packages in transit are not considered lost
  • Updates may be posted on our social media (Facebook or Instagram)

Customs, Duties & Taxes

  • International orders may be subject to customs fees or taxes
  • These charges are the responsibility of the customer

Data Protection & Payment Security

  • Your data is used only to process and deliver orders
  • Payments are handled securely through trusted providers
  • We comply with GDPR regulations
  • See our Privacy Policy and Cookie Policy for more details

Policy Updates

  • We may update these policies at any time
  • The latest version will always be available on our website

Contact Us

  • Email: nuvelaofficial2026@gmail.com
  • Store Name: Nuvela

If you have any questions, feel free to contact us. We’re happy to help and will respond as soon as possible.