Policy

Nuvela Store Policies

Thank you for shopping with Nuvela. Transparency and trust are important to us. This policy explains your rights as a customer and our responsibilities as a store. By placing an order on our website, you agree to the terms outlined below.

Shipping & Delivery Policy

  • Orders usually arrive within 10–30 business days, depending on your country and location
  • Some destinations may take longer than 30 business days due to customs or international regulations
  • All delivery times are estimates and not guaranteed
  • Tracking information is provided when available
  • We ship internationally
  • We continuously work to improve delivery times and appreciate your patience

Returns & Right of Withdrawal

  • Returns are accepted within 14 days from the date of delivery
  • You must contact us within 14 days of receiving your order
  • A clear reason for the return must be provided
  • Items must be unused, unworn, and in original condition and packaging
  • Returns that do not meet these conditions may not be accepted

Return Shipping Costs

  • Customers are responsible for all return shipping costs
  • Original shipping costs are non-refundable unless required by law
  • We recommend using tracked shipping
  • Nuvela is not responsible for returns lost in transit
  • This applies to both EU and non-EU customers

Refunds

  • Refunds are issued only after the returned item is received and inspected
  • Approved refunds are sent to the original payment method
  • Processing times depend on your payment provider

Non-Refundable Items

  • Items that have been used, worn, or damaged by the customer
  • Items returned without original packaging
  • Items returned after the 14-day return window
  • Personalized or custom-made products
  • This does not apply if the item arrives damaged or defective

Damaged or Defective Items

  • If your item arrives damaged or defective, contact us as soon as possible
  • Photos or videos must be provided as proof
  • You are entitled to a full refund or replacement if confirmed
  • Return shipping costs will be covered or reimbursed where required
  • We aim to resolve issues quickly and fairly

Order Cancellation

  • Orders can be canceled before shipment
  • If already shipped, cancellation may not be possible
  • You can still return the item after delivery under our return policy

Lost, Stolen, or Delayed Packages

  • Responsibility transfers to the customer once marked as delivered
  • We are not responsible for lost or stolen packages after delivery
  • We will help you contact the carrier if needed
  • We may offer a discount on future purchases as goodwill
  • Delayed packages in transit are not considered lost
  • Updates may be posted on our social media (Facebook or Instagram)

Customs, Duties & Taxes

  • International orders may be subject to customs fees or taxes
  • These charges are the responsibility of the customer

Data Protection & Payment Security

  • Your data is used only to process and deliver orders
  • Payments are handled securely through trusted providers
  • We comply with GDPR regulations
  • See our Privacy Policy and Cookie Policy for more details

Policy Updates

  • We may update these policies at any time
  • The latest version will always be available on our website

Contact Us

  • Email: nuvelaofficial2026@gmail.com
  • Store Name: Nuvela

If you have any questions, feel free to contact us. We’re happy to help and will respond as soon as possible.